CORE VALUES & BENEFITS
I. BUSINESS PHILOSOPHY
Responsibility
- Sustainable tourism practices.
- Local culture & environmental respect.
- Customer satisfaction guarantee.
Dedication
- 24/7 Professional consultation.
- Expert local historians as guides.
- Fully personalized itineraries.
Innovation
- Exclusive, off-the-beaten-path routes.
- Smart booking technology.
- High-end, safe transportation.
Premium Quality
- 4-5 Star accommodation & dining.
- Luxury Limousine fleet.
- All-inclusive travel insurance.
III. SERVICE POLICIES & COMMITMENTS
📅 Effortless Booking & Payment
No Prepayment Required: At Thien Son Travel, we value trust. You can book your entire journey without paying a deposit upfront.
- How to Book: Simply message us via WhatsApp (+84 962760534) or send an Email with your preferred dates and tour.
- Confirmation: Our team will confirm your slot within 04 business hours.
- Payment: 100% of the tour fee is paid in person on the day of departure (Cash or Card).
- Timing: We recommend booking at least 03–07 days in advance to ensure guide availability.
↩️ Flexible Cancellation & Changes
Since we do not require a deposit, we kindly ask for your cooperation in notifying us of any changes as early as possible:
- Free Cancellation: Notify us via WhatsApp/Email 48 hours before departure at no cost.
- Last Minute Changes: If you need to reschedule within 24 hours, please contact your assigned guide or our hotline immediately.
- Our Commitment: If Thien Son Travel must cancel due to weather (force majeure), we will provide a full alternative itinerary or assist in rebooking at no extra charge.
🔒 Information Security
Your communication via WhatsApp and Email is protected. We collect only necessary details (Full Name, Hotel Address for pickup, and Phone Number) to ensure your tour runs smoothly. We never share your contact information with third-party advertisers.
